Bamboo Matte Lotion by Erborian for Unisex - 6.4 oz Treatment
SHIPPING INFORMATION
We’re delighted that you’ve chosen to shop with us for your beauty needs! Our team is dedicated to providing you with the best possible service and getting your products to you as quickly and safely as possible. Here’s some important shipping information you need to know:
Shipping Methods: We
offer shipping via USPS / UPS / FedEx / DHL Express for all orders within the United States.
Processing Time: Orders are typically processed within 24 hours. However, during peak periods such as holidays or sales events, processing times may be slightly longer.
Estimated Delivery Time: Once the product is shipped, it will generally take 3–7 days for it to reach you.
*Weekends and Holidays are excluded from transit times.
Shipping Costs: We are pleased to inform you
that your orders will be shipped using trusted and reliable shipping services such as USPS, UPS, FedEx, or DHL
Express. As a special offer, if you purchase more than $150, you will be eligible for free shipping. We hope this
makes your shopping experience more enjoyable and hassle-free.
Tracking Your
Order: Once your order has shipped, you’ll receive a shipping
confirmation email with a tracking number. You can track your order by clicking on the link provided in the email.
We hope this information is helpful! If you have any questions about your order or shipping, please don’t hesitate to contact us.
RETURN POLICIES
At our company, we deeply care about customer satisfaction. We want you to feel completely satisfied with your purchase. If you have any concerns after receiving your purchase, please don’t hesitate to reach out to us within 3 calendar days. Our dedicated customer service team will work with you to authorize a return if necessary. Our goal is to promptly process any authorized returns to assure you of our commitment to your satisfaction.
- Notification: To initiate a return, please inform us within three days of receiving your shipment. You can contact us via email at [cs@cosmetara.com] or by replying to your order notification email.
- Eligibility: Items must be returned in their original condition, unused, with all original tags, packaging, and any included accessories. Please note that certain items may be excluded from our return policy due to hygiene standards or other specific reasons.
- Return Authorization: Upon receiving your return request, we will provide you with a return confirmation email and detailed instructions on how to send back your items.
- Shipping: Customers are responsible for return shipping costs unless the item is defective or if there was a shipping error on our part. We recommend a trackable shipping service to ensure your return reaches us safely.
- Refund or Exchange: Once we receive and inspect your returned item(s), we will notify you of the return’s approval or rejection. If approved, you can choose between a refund to your original payment method or an exchange for an item of equal value.
Additional Information:
- Late Returns: Returns initiated beyond our 3-day notification period will not be accepted.
We appreciate your understanding and cooperation with our return policy. Our goal is to make your shopping experience as seamless and satisfying as possible. If you have any questions or need further assistance, please do not hesitate to contact us.
Help us process your refund(s) faster! Send us the following:
- Copy of delivery note or order number.
- Return authorization (obtainable from Customer Services).
- The reason behind the return.
